Activation
Activating Smartiflix after you order
Once payment is confirmed, your activation details arrive in the WhatsApp chat. Here is what you will receive and exactly where it goes.
In your activation message
What you will receive
The details depend on the player app recommended for your device. You will receive one of these sign-in types, plus your plan end date.
Username, password and server URL
The most common type, often called an “Xtream Codes” login in player apps. You type three fields into the app’s sign-in screen.
A playlist link (M3U)
A single web address that loads your channel list. Used by apps that ask for a “playlist URL”, sometimes with a separate guide (EPG) link.
Device activation
Some TV apps show a device code or MAC address on screen. You send it to us and we activate that device from our side.
Step by step
Entering your details in the app
Open the recommended player app
Not installed yet? Follow the installation guide for your device first.
Choose the matching sign-in option
“Login with Xtream Codes API” for a username and password, or “Load your playlist or file/URL” for an M3U link.
Copy the details exactly
Give the profile any name you like, for example “Smartiflix”. Then enter the username, password and server URL exactly as sent, including “http://”.
Wait for the first load
Channels, movies, series and the guide download for the first time. This can take a minute or two.
Check a few channels
Open a news channel and a sports channel. If both play, you are activated.
Remote-control tip
Typing a long server address with a TV remote is fiddly. Many player apps let you type on your phone instead, or you can use a USB keyboard plugged into the TV or box.
After activation
Looking after your subscription
Keep your login private
Your details are for your household. Sharing them can lock you out when too many devices connect at once.
Know your end date
Your plan end date is in the activation message. Many apps also show it under account or settings.
Renewing
Message us before the end date and choose your next plan length. Your login usually stays the same, so there is nothing to re-enter.
New device?
Install the app on the new screen and sign in with the same details, or ask us if that device needs a different app.
Activation questions
I paid but have not received my Smartiflix details. What now?
Message us on WhatsApp with your order email and the time you paid. We check the payment and send your details straight away once it is confirmed.
The app says “invalid login” right after activation.
Re-enter the details carefully, as they are case-sensitive, and make sure the server URL includes “http://”. If it still fails, send us a photo of the screen.
Can I use the same details on two devices?
You can install the app on several devices in your home. How many can play at the same time depends on what you ordered; ask us if you are unsure.
Where do I enter a guide (EPG) link?
With a username and password login, the guide usually loads automatically. With a playlist link, the app may have a separate “EPG URL” field; we send that link if you need it.
Stuck on a sign-in screen?
Send a photo of the screen. We will tell you exactly what goes in each box.
Prefer email? Write to [email protected]