Cancellation Policy

How Smartiflix plans work

Each plan (1, 3, 6, 12 or 24 months) is paid once, up front, and gives access until the end date shown in your activation message. Plans are renewed when you ask us to renew them.

Stopping at the end of your plan

If you do not want to continue, you do not need to do anything: simply do not renew. Your access ends on the end date. If you would like us to note that you are leaving, or want a reminder of your end date, message us any time.

Cancelling early

You can ask us to cancel your subscription before its end date at any time by WhatsApp or email.

• Within the refund window (7 days): if your situation qualifies under the Refund Policy, we refund the plan and the access ends.
• After the refund window: the plan stays active until its end date and is not refunded, except in the exceptional cases described in the Refund Policy.

When we may cancel a subscription

We may suspend or cancel a subscription that breaks our Terms of Service, for example if login details are resold or shared outside the household, or if a payment is reversed. Where possible we contact you first to explain the problem and give you a chance to fix it.

If we ever have to stop providing the service altogether, we will tell you as early as we reasonably can and refund the unused part of any prepaid plan.

Your consumer rights

Some states and provinces give consumers additional cancellation rights for services bought online or at a distance. Nothing in this policy reduces those rights. If you believe a local rule applies to you, tell us when you contact us and we will take it into account.

How to contact us about cancelling

Email [email protected] with “Cancellation” in the subject, or message us on WhatsApp. Include your order email or username. We confirm every cancellation in writing.