Who is responsible
Smartiflix operates smartiflixhd.com and the Smartiflix service. For any privacy question or request, contact [email protected].
What we collect
| Information | When | Why |
|---|---|---|
| Name, email address, WhatsApp number | When you contact us or order | To answer you, process your order and send activation details |
| Device model and app name | When you ask for a device check or support | To recommend the right app and fix problems |
| Order details (plan, dates, amount) | When you buy or renew | To provide the service, keep records and handle refunds |
| Technical data (IP address, browser, pages visited) | When you browse the website | To keep the site secure and working |
We do not ask for, and do not want, your card numbers or passwords in chat or email. Payment details are handled by the payment provider used for your order.
How we use it
- To provide, activate and support your subscription.
- To answer questions sent by WhatsApp, email or the contact form.
- To keep records required for accounting, tax and dispute handling.
- To protect the service against fraud and misuse.
We do not use your information for advertising profiles and we do not sell or rent personal information to anyone.
How long we keep it
We keep order and billing records for as long as accounting and tax rules require, and support conversations for as long as they are useful to help you, after which they are deleted. You can ask us to delete information sooner where the law allows.
Your choices and rights
Depending on where you live, you may have the right to access the personal information we hold about you, correct it, ask us to delete it, or withdraw consent to optional uses. Residents of Canada have rights under PIPEDA and applicable provincial laws; residents of some US states, such as California, have rights under state privacy laws. We honor these requests for all customers, wherever they live.
To make a request, email [email protected]. We may need to confirm your identity first. We will not treat you differently for exercising your rights.
Security
We use reasonable technical and organizational measures to protect personal information, including encrypted connections to this website and limited access to customer records. No system is completely secure, so please keep your own login details private.
Children
Our website and ordering process are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Changes to this policy
When we change this policy, we update the “last updated” date above. Significant changes are highlighted on this page.
Questions about this page? Email [email protected] or message us on WhatsApp.