Terms of Service

1. Agreement

These Terms of Service form an agreement between you and Smartiflix (“Smartiflix”, “we”, “us”) for the use of smartiflixhd.com and any Smartiflix subscription. By ordering a plan or using the service you accept these terms. If you do not agree, please do not order or use the service.

2. The service

Smartiflix provides access to live television channels and an on-demand library of movies and series, delivered over the internet and watched in a compatible third-party player app. The service is offered to households in the United States and Canada.

Channel line-ups and library titles change over time for reasons including rights agreements and broadcaster decisions. We do not guarantee that any particular channel, program or title will be available for the whole length of your plan, unless we have confirmed it to you in writing before you ordered.

3. Who can order

You must have reached the age of majority where you live (18 in most US states and Canadian provinces, 19 in some) to order a plan. You are responsible for how the service is used in your household, including by children.

4. Orders, prices and payment

Plans are ordered through our official WhatsApp number or email. Prices are shown in US dollars and the exact total is confirmed to you before payment. Plans are prepaid and give access until the end date stated in your activation message. Renewals take place when you ask us to renew.

Refunds and cancellations are governed by our Refund Policy and Cancellation Policy. Prices for future renewals may change; any change applies only from your next renewal.

5. Acceptable use

Your subscription is for personal, non-commercial viewing within your household. You agree not to:

• share, sell or publish your login details outside your household;
• record, rebroadcast, restream or publicly show content from the service;
• use the service in a bar, restaurant, hotel or other commercial premises without a written commercial agreement with us;
• attempt to interfere with, overload or gain unauthorized access to our systems;
• use the service in any way that breaks the law where you are.

Reselling is only permitted under a separate written reseller agreement.

6. Your equipment and internet

You are responsible for your internet connection, your devices and any data charges from your internet or mobile provider. Player apps are made by independent companies; their availability, features and any fees they charge are outside our control. We will always do our best to recommend a suitable app for your device.

7. Availability and support

We work to keep the service available at all times but, like any online service, it may occasionally be interrupted for maintenance, technical faults or events outside our control. We will try to give notice of planned maintenance and to fix unplanned problems quickly. Support is provided by WhatsApp and email.

8. Suspension and termination

We may suspend or end a subscription that breaks these terms, after contacting you where it is reasonable to do so. You may stop using the service at any time, as set out in the Cancellation Policy.

9. Intellectual property

The Smartiflix name, logo, website design, text and original imagery belong to us. Programs, channels and their trademarks belong to their respective owners. Device and app names such as Fire TV, Apple TV, Android TV, Google TV, Samsung, LG and Roku are trademarks of their owners, used only to describe compatibility; we are not affiliated with or endorsed by them. Copyright concerns can be raised under our DMCA Policy.

10. Liability

To the extent permitted by law, the service is provided “as is”, and our total liability to you in connection with a subscription is limited to the amount you paid for that subscription. We are not liable for indirect or consequential losses, or for losses caused by your internet connection, devices or third-party apps. Nothing in these terms excludes liability that cannot be excluded under the law that applies to you.

11. Governing law and disputes

If you have a complaint, please contact us first so we can try to resolve it informally. These terms are governed by the laws stated in this section, without affecting the mandatory consumer protections of the state or province where you live.

12. Changes to these terms

We may update these terms from time to time. The “last updated” date at the top of this page shows when they last changed. Changes apply from your next order or renewal.