Smartiflix questions, answered plainly

IPTV stands for Internet Protocol Television: TV delivered over your internet connection rather than through a cable or satellite dish. You watch it in an app, the same way you would use any streaming service, but with live channels and a TV guide.

Three things: a home internet connection, a compatible screen (Smart TV, streaming stick, Android or Apple TV box, phone, tablet or computer) and a Smartiflix plan. We help you with the app.

For many households, yes: it covers live channels, sports and on-demand viewing in one place. We suggest starting with a 1-month plan and watching your must-have channels before cancelling anything.

No. If you can install an app on your TV or phone, you can set up Smartiflix. If not, we walk you through it step by step on WhatsApp.

1 month $17, 3 months $33, 6 months $44, 12 months $65 and 24 months $120, all in US dollars. Every plan includes the same features.

We usually suggest the 12-month plan for households that already know they like the service. It works out at $5.42 a month. If you are new to IPTV, one month first is a sensible test.

Payment options and the exact total are sent in the WhatsApp chat for your order. We never ask you to type a card number into a chat.

Prices are in US dollars. Your bank converts the amount to Canadian dollars at its own exchange rate, and some cards add a foreign-transaction fee.

Before your plan ends, message us to renew for the length you want. You can switch to a longer or shorter plan at that point.

Most recent Samsung (Tizen) and LG (webOS) Smart TVs can run a compatible player app. Older models sometimes cannot, and a streaming stick is the easy fix. See Smartiflix on Smart TV.

Yes, the Fire TV Stick, Stick 4K and Fire TV Cube are among the most popular ways to watch. Follow the Fire TV Stick guide.

It depends on your device. We recommend a specific app when you order, because the best choice on an Apple TV is not the same as on a Fire TV Stick. Popular options include IPTV Smarters Pro and TiviMate; these are independent apps, not made by Smartiflix.

Roku’s store rarely offers suitable IPTV player apps, so we usually suggest adding an inexpensive Fire TV Stick or Android TV device to the same TV instead.

Yes, as long as you have an internet connection. Remember that streaming on mobile data uses your data allowance quickly.

As a rule of thumb, about 10 Mbps for one HD stream and 25 Mbps or more for 4K or several screens at the same time. Stability matters as much as speed.

Most buffering comes from Wi-Fi: distance from the router, busy evenings on the network or an old router. Our quick fixes solve most cases in minutes.

Some content is available in 4K. To watch it you need a 4K-capable TV and streaming device, and a fast, stable connection.

You do not need one to use Smartiflix. If you already use a VPN for other reasons and notice buffering, try turning it off to see whether it is slowing your connection.

On WhatsApp at +212 781 768 546, which is quickest, or by email at [email protected].

Your device and model, the player app you use, a photo of what you see on screen and your order email or username. Never your password.

Yes. Install the recommended app on the new device and sign in with the same details. Message us if you want help or if the new device needs a different app.

Subscriptions are for your own household, as explained in our terms. If relatives want their own access, they can order their own plan.

You can ask for a short trial on WhatsApp. See how trials work and when the 1-month plan is the better test.

If the service cannot be made to work on your device, you can request a refund within 7 days of purchase. Full details are in the refund policy.

Simply do not renew when your plan ends, or message us if you want to stop earlier. The cancellation policy explains what happens to your access.

We collect only what we need to provide the service and support. Read our privacy policy for details.