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Questions before you order? Real people answer on WhatsApp and email, in English.

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Contact

Talk to Smartiflix

Questions before ordering, a device to check, help with setup or a billing question: message us on WhatsApp for the quickest reply, or send an email if you prefer to have it in writing.

  • Support in English
  • Messages answered in the order they arrive

WhatsApp is the fastest way

You can send photos of your screen, which makes setup questions much easier to answer. Ordering also happens here.

+212 781 768 546

On a computer, this opens WhatsApp Web or the desktop app. WhatsApp messages are free over Wi-Fi from the US and Canada.

Other details

  • [email protected]
  • Messages welcome any time; we reply in order of arrival.
  • Serving households in the United States and Canada

Or send us an email

Useful for billing questions, receipts or anything longer. We reply to the address you enter.

We only use it to reply to you.

Please never include passwords or card numbers.

By sending this form you agree that we may use your details to answer you, as described in our Privacy Policy.

After you write

What happens next

  1. Your message is read by a person

    No chatbot loops. Messages are picked up in the order they arrive.

  2. We ask what we need to know

    Usually the device model, the app you are using and what is on screen.

  3. You get a clear answer or a fix

    Step-by-step, in plain English, until it works or we agree on the next step.

Before you write: a quick self-check

  • Setup question? The installation guide may already have the answer.
  • Buffering? Try the quick fixes first.
  • General question? Check the FAQ.
  • Never send passwords or card numbers, by email or chat.

Contact questions

Why is the Smartiflix WhatsApp number international?

Our support line runs on an international WhatsApp number. Messaging it over Wi-Fi or mobile data costs the same as any other WhatsApp chat, with no international calling charges.

Can I call instead of messaging?

Written messages work best for setup, because we can send exact steps and you can send photos. If you prefer a voice note on WhatsApp, that is fine too.

How do I know I am talking to the real Smartiflix?

Only use the WhatsApp number and email address shown on smartiflixhd.com. We never ask for card numbers or passwords in chat. Read more on our secure payment page.

Chat on WhatsApp